FAQ
What currency are the prices I see on the website?
All prices are in euro.
I just placed an order. When will it ship?
We strive to ship items as quickly as possible. Please allow 1-3 days for production to ship your order. The average delivery time is 3-7 days within Germany and 5-15 days for the EU.
Tracking numbers will be updated 2-3 days after your order is shipped. If you do not have a tracking number after 7 business days, please email us at info@motivanova.de
I am not satisfied with my order, can it be returned? What if there is a problem?
We offer a 100% money back guarantee. We give you 14 days to return the product to us for a full refund. You must return it at your own expense. Once we receive the product, we will refund you the full amount of your original purchase. Please include a name and order number on returned packages.
Please note: If your package is in transit, you will need to wait for it to arrive and return it before you can receive a refund.
can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already shipped, please use our easy return system to receive a full refund.
I entered an incorrect address, what can I do now?
If you have misspelled or auto-entered an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified that the address provided is incorrect, please notify us by email at info@motivanova.de. If the address provided is incorrect, we can change the address to the correct one within 24 hours. No refunds will be given after the 24 hours of incorrect submission.
How long does delivery take?
Delivery times vary as we ship from different fulfillment centers depending on your location. The average shipping time is 3-7 business days.
I have a question that hasn't been answered. Can you please help me?
Of course! We are here to help you make it! Please send us an email to info@motivanova.de or WhatsApp: +49 179/1113879 and we will be happy to help you in any way we can.
We receive a large volume of emails. If you want a quick response, please include your order number and clearly explain the problem. Thank you!
